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1. phone is off, press and hold down Volume Up + Home + Power buttons at the same time.
2.Then release the buttons when you see the Logo.
3.Use the Volume Down button to go down and the Home or Power key to select.
4.Choose the Wipe data/Factory reset option.
5.Then Select Yes to delete all user data.
6.Then choose to reboot the phone.

4) While the phone is off, press and hold down Volume Up + Home + Power buttons at the same time. Then release the buttons when you see the Logo. Use the Volume Down button to go down and the Home or Power key to select. Choose the Wipe data/Factory reset option. Then Select Yes to delete all user data. Then choose to reboot the phone. - See more at: http://www.phonetipsandtricks.com/tips/htc-desire-500/hard-reset-factory-reset-48/#sthash.fxIlZDEH.dpuf